Frequently Asked Questions

All new groups start with a 14-day free trial to explore every feature. Afterwards, a simple and affordable tiered monthly fee applies based on your group's size. Check out our Pricing Page for full details.

Absolutely not. NkhokwePlus is strictly a record-keeping and management tool. All of your group's money is managed and held by your group members (e.g., your Treasurer) according to your own internal procedures. We never handle or have access to your actual funds.

The group administrator or an officer can go to the "Members" page and click "Invite New Member". This generates a unique, single-use code that can be shared with the person you want to invite. They use this code during signup to join your group securely.

The Chart of Accounts is the foundation of your group's finances. It's a structured list of all financial accounts (like Cash, Bank, Member Savings, Loan Interest Income, Expenses) that allows for proper, professional-grade bookkeeping and accurate reporting. We provide a default template to get you started.

To ensure fairness and security, loans require multiple approvals. A loan requested by a regular member must be approved by the Chairman, Secretary, and Finance Officer. If an officer requests a loan, the other two officers must approve it.

Only designated group officers (Group Admin, Chairman, Secretary, Finance Officer) can access and modify critical settings, such as loan policies, contribution rules, and member roles. This ensures your group's configurations are managed securely.

An agent is a partner who helps onboard new savings groups onto the platform. Agents earn a recurring commission for every group they sign up that maintains an active subscription. It's a great way to earn income while empowering your community. Learn more here.

Yes! NkhokwePlus is a web-based application designed to be responsive and work well on modern smartphones, tablets, and desktop computers through your web browser.