Frequently Asked Questions
Got questions? We've got answers. If you can't find what you're looking for, feel free to contact us.
NkhokwePlus offers a 14-day free trial for new groups to explore all features. After the trial, a flexible and affordable subscription is required to continue using the group features. This helps us maintain and improve the platform.
Absolutely not. NkhokwePlus is strictly a record-keeping and management tool. All of your group's money, including savings and loan funds, is managed and held by your group members (e.g., your Treasurer) according to your own internal procedures. We never handle or have access to your actual funds.
Towards the end of your trial, you'll be prompted to choose a subscription plan to continue using NkhokwePlus for your group. If you don't subscribe, your group data will be kept for a limited time, but access to group features will be restricted until a subscription is activated.
Yes! NkhokwePlus is a web-based application designed to be responsive and work well on modern smartphones, tablets, and desktop computers through your web browser.
The group administrator or an officer can go to the "Members" page and click "Invite New Member". This generates a unique, single-use code that can be shared with the person you want to invite. They use this code during signup to join your group securely.
The Chart of Accounts is the backbone of your group's finances. It's a structured list of all financial accounts (like Cash, Bank, Member Savings, Loan Interest Income, Expenses) that allows for proper, professional-grade bookkeeping and accurate reporting. We provide a default template to get you started.
To ensure fairness and security, loans require multiple approvals. A loan requested by a regular member must be approved by the Chairman, Secretary, and Finance Officer. If an officer requests a loan, the other two officers must approve it.
Only designated group officers (Group Admin, Chairman, Secretary, Finance Officer) can access and modify critical settings, such as loan policies, contribution rules, and member roles. This ensures your group's configurations are managed securely.
All our paid plans include up to 10 members. For each additional member, a small extra fee per month is added to your subscription cost. This fee is also discounted for longer-term plans. The system will notify you when a payment for extra members is due.